FAQs

1. When will my order arrive?

Our typical delivery timeframe is 7-14 business days after your order has been processed and shipped.

Why it takes this long:

  • We work with trusted international fulfillment partners to provide unique, hard-to-find jewelry

  • All orders include full tracking

  • Once the package reaches the U.S. postal network, tracking updates regularly

Most customers receive their order earlier than the maximum window, but please allow the full timeframe during busy seasons.

2. How long does order processing take?

Processing time is usually 1–3 business days.
This includes order verification, quality checks, and packaging before the item is shipped.

3. How do I track my order?

You will receive a tracking number via email once your package reaches the U.S. logistics network for accurate updates.

You can also use our Track Your Order page anytime, located in the website footer.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States — no minimum purchase required.

5. What if my package is delayed?

Delays may occur due to weather, customs, carrier backlogs, or holiday volume.

A package is considered delayed when:

  • It is in transit longer than 20 business days, or

  • Tracking has not updated for more than 10 days

If you experience a delay, contact us — we’re happy to help monitor your shipment.

6. What if my package is lost?

We consider a package lost if:

  • It exceeds 30 business days in transit, or

  • There are no tracking updates for 15+ days

In these rare situations, we will reship your order at no cost.

7. What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or not as described, email us within 7 days with a photo of the issue.
We will send a free replacement right away.

8. Do you accept returns or exchanges?

Yes — we accept returns for unused items in original condition within 30 days of delivery.

Please see our Refund & Return Policy for full instructions and eligibility.

9. Do you ship internationally?

At this time, we ship to the United States only to ensure fast, reliable, trackable delivery.

10. Are your items real silver?

We carry a variety of high-quality jewelry materials, including:

  • 925 sterling silver

  • Stainless steel

  • Zinc alloy

  • Copper

  • Cubic zirconia

  • Plated finishes (gold, silver, vintage styles)

Every product page lists the exact material so you know exactly what you’re purchasing.

11. Will the jewelry tarnish?

Most pieces, especially stainless steel and sterling silver, are highly resistant to tarnishing.

For plated or alloy pieces, longevity increases with:

  • Keeping jewelry dry

  • Storing it away from humidity

  • Avoiding lotions, perfumes, oils, chlorine, and sweat

With proper care, your jewelry will stay beautiful for years.

12. Is my payment information secure?

Absolutely. We use Shopify’s secure, encrypted checkout system.

Your payment details are:

  • 100% PCI compliant

  • Encrypted

  • Never stored on our servers

  • Protected by Shopify’s global security standards

We accept all major credit cards and secure payment methods.

13. Can I change or cancel my order?

We can modify or cancel an order within 12 hours of purchase.
After this window, the order may be already processed and on its way to fulfillment.

If you need help, email us immediately at support@gracefulsilver.com.

14. My address is wrong — what should I do?

Please contact us ASAP.
If the order has not yet been processed, we can correct the address.

If the order has already shipped, we cannot reroute it, and you may need to place a new order.

15. How do I contact customer support?

We’re here to help!

📩 Email: support@gracefulsilver.com
⏱ Response time: Within 24 hours on business days